Alarm Packages | Home Security Systems

What notifications does the alarm support?

Intrusion Alert:
- Notified when a sensor (door/window/motion) is triggered in an armed state.
Tamper Alert:
- Informs if someone tries to tamper with any of the system components.
System Arm/Disarm:
- Notification when the system is armed or disarmed, along with user details (if multiple users are set up).
Low Battery Warning:
- Alerts when any of the devices (sensors, panel, cameras) are running low on battery.
Connectivity Loss:
- Notified if any device loses its connection to the main panel or if the main panel loses its connection to the monitoring center or internet.
Power Loss/Restoration:
- Notification of any power outages affecting the system and when power is restored.
Panic/SOS Alert:
- Instant notification if the panic button is pressed or a panic code is entered.
Fire/Smoke Alarm:
- Triggered by smoke or heat detectors, alerting the occupants and, if subscribed, the monitoring center.
Flood/Water Leak Detection:
- Notification when water leak sensors detect moisture, helping to prevent potential water damage.
Temperature Fluctuation:
- Alerts when temperatures reach above or below set thresholds, ideal for areas that require consistent temperatures like wine cellars.
System Health Check:
- Periodic notifications regarding the health and status of the system, ensuring everything is functioning correctly.
Camera Motion Detection:
- If integrated with cameras, users can receive notifications when motion is detected in the camera’s field of view.
Video Verification:
- For alarms triggered, users can receive a clip or snapshot from the camera to verify the nature of the alarm.
System Updates:
- Notification when there are firmware updates or software updates available for the system.

Do I need a phone line?

Wi-Fi: The system can connect to your home’s Wi-Fi network and communicate with a monitoring center or send notifications via the internet.
Cellular: Many advanced systems, including the Hikvision AX PRO, have a built-in cellular module. This allows the alarm system to communicate via cellular networks, which is particularly useful if your internet goes down or if you don’t have a landline. It’s a more secure and reliable method compared to traditional phone lines.
Ethernet: Some systems can be hardwired directly into your home’s internet connection using an Ethernet cable.

Using cellular or internet-based communication methods offers several advantages:

Reliability: Unlike traditional phone lines, which can be cut by potential intruders to disable the alarm system, cellular and internet connections are harder to tamper with.
Speed: Notifications and communication with monitoring centers can be faster through internet or cellular connections compared to traditional phone lines.
Advanced Features: With internet connectivity, many modern systems offer features like remote access, control via mobile apps, real-time notifications, video verification, and integration with other smart home devices.

However, while a traditional phone line is not necessary, some homeowners opt for systems with multiple communication pathways (like cellular backup for a Wi-Fi-based system) to ensure maximum uptime and reliability. Always ensure your chosen system meets your specific needs and the infrastructure available at your location.

What can I expect on the day you install my Alarm system?

Appointment Confirmation:
- Before the scheduled installation day, you will receive a confirmation call or message reminding you of the appointment time.
Technician Arrival:
- A certified Adeva Security technician will arrive at the scheduled time. They will be in a branded uniform and will carry identification. Always ask to see ID for security purposes.
Initial Walkthrough:
- The technician will walk through your property with you. This is an opportunity to discuss the ideal placement for sensors, keypads, cameras, and other components. Your input is valuable here, especially concerning any specific areas of concern.
Setup & Installation:
- Once the plan is clear, the technician will begin installing the alarm system. This includes mounting sensors, setting up the control panel, and ensuring all devices communicate correctly.
- If your package includes cameras or other advanced features, these will be set up during this time.
System Testing:
- After installation, the technician will test the entire system. This ensures every sensor is working correctly, the control panel communicates with each device, and alarms trigger as expected.
Tutorial & Demonstration:
- The technician will give you a comprehensive demonstration of how the system works. You’ll learn how to arm and disarm the system, manage user codes, navigate the control panel, and use the mobile app if included in your package.
- This is also an excellent time to ask any questions or get clarifications on system operation.
Paperwork & Documentation:
- You’ll receive documentation related to your new system. This typically includes user manuals, warranty information, and details about any monitoring service if you’ve opted for one.
- The technician will also finalize any paperwork, including the service agreement and installation report.
Clean-Up:
- The technician will ensure your property is as neat as when they arrived. All installation debris and packaging will be removed.
Final Q&A Session:
- Before leaving, the technician will ask if you have any final questions or concerns. This is your opportunity to ensure you’re fully comfortable with your new alarm system.
Post-Installation Support:

Remember, after the installation, you’ll have access to Adeva Security’s customer support for any further questions, and if included in your package, you’ll have ongoing maintenance and support services.

Can I view my alarm from a phone, computer or tablet?

Phone:
- Mobile App: Hikvision provides a dedicated mobile app, often referred to as the “Hik-Connect” app, available for both Android and iOS devices. Once installed and configured, you can:
  - Arm and disarm the system.
  - Receive real-time notifications and alerts.
  - View the status of sensors and other system components.
  - If integrated with cameras, view live camera feeds and access recorded footage.
  - Manage user accounts and permissions.
Computer:
- Web Interface: Hikvision usually offers a web-based interface or software that you can access through your computer’s web browser or by installing specific software.
  - This interface provides a broader view of your system, often with more detailed configuration options.
  - Just like the mobile app, you can view the system’s status, access camera feeds (if integrated), and manage settings.
Tablet:
- Using your tablet, you can access the Hikvision system in two ways:
  - Mobile App: Download the Hik-Connect app (or the specific app provided for your system) from your tablet’s app store, just as you would on a phone.
  - Web Interface: If your tablet has a capable browser, you can access the Hikvision web interface, similar to a computer.

Tips:

Ensure you have a stable internet connection on your devices to access your alarm system remotely without interruptions.
For security reasons, always log out of the app or web interface when not in use, especially if you’re accessing the system from a public or shared device.
Regularly update the app and any software to benefit from the latest security patches and feature enhancements.
Use strong, unique passwords for your accounts, and consider enabling two-factor authentication if available.

With these capabilities, the Hikvision AX PRO allows you to stay connected and in control of your home security from virtually anywhere, providing peace of mind and enhanced flexibility.

What happens when the installation is completed?

System Walkthrough:
- After the installation, the technician should provide a detailed walkthrough of the system, showcasing how each component functions. They’ll explain the system’s features, how to arm and disarm it, and how to manage settings.
Hands-On Tutorial:
- You’ll receive hands-on training on the control panel, remote controls, mobile app (if applicable), and any other interfaces related to the system.
- This is a crucial step to ensure you’re comfortable using the system daily.
Documentation Handover:
- The technician will provide you with all relevant documentation. This includes user manuals, warranty details, maintenance schedules, and emergency contact numbers.
- Ensure you store these documents safely, as they contain essential information for future reference.
24/7 Monitoring (if opted for):
- If you’ve chosen a package with 24/7 monitoring, your system will now be connected to the monitoring center. They’ll be alerted to any triggered alarms or system issues and can dispatch emergency services if needed.
Post-Installation Support:
- Adeva Security offers post-installation support. Should you have any questions, face any issues, or need further clarification about your system, you can contact the customer support team for assistance.
Feedback & Review:
- You might receive a request for feedback or a review regarding the installation process and the technician’s professionalism. Your input helps improve services and ensures that high standards are maintained.
Maintenance Reminders:
- Periodically, you might receive reminders or notifications about system maintenance or updates to ensure your system remains in optimal working condition.
Billing and Payments:
- If there are any outstanding payments or if you’ve opted for a subscription-based service, you’ll receive details on billing schedules, payment methods, and any other related financial aspects.
Staying Updated:
- As a valued customer, you might receive updates on the latest security technologies, tips for enhancing home security, or special offers from Adeva Security.
Routine Checkups (if part of your package):

Depending on your chosen package, Adeva Security might offer routine checkups to ensure your system functions correctly. This could involve periodic tests, component inspections, and software updates.

Alarm Packages – Best Value

The Hikvision AX PRO Alarm Kit – Professionally Installed

Package Inclusions:

What notifications does the alarm support?

Do I need a phone line?

What can I expect on the day you install my Alarm system?

Can I view my alarm from a phone, computer or tablet?

What happens when the installation is completed?