Service & Maintenance

Signature Security Service & Maintenance Plans

Labor Coverage and Cost-Effectiveness:

• Signature provides labour coverage at competitive rates.
• Up-front cost information on parts for transparency and budget planning.

On-Site Service Level Agreement (SLA):

• Guarantees rapid response times with ‘First Available’ on-site service or other arranged agreements with your account manager.

Customer Support and Technical Assistance:

• Tier 1 customer support.
• Offers remote technical support and troubleshooting for quick resolution of issues.

Technology Health and Assessment:

• Conducts technology health checks and assessments upon customer request.

Customer Portal Features:

• Access to a comprehensive customer portal for service history, details, and requests. including AI optimisation and service callouts. (No need to speak to a help desk)

Benefits of the Enhanced Service Offer:

• Tailored plans designed to deliver optimal value and cater to specific security needs.
• Ensures maintenance protection covering labour, advanced technical support, and on-demand technical training.

Comprehensive Service Coverage:

• Labour coverage for maintenance and repairs.
• Remote system troubleshooting for quick problem resolution.
• Online service dashboard for easy management of service requests and monitoring.
• Continuous service status updates and 24/7 central station monitoring.

Specialised System Services:

Intrusion Systems: Advanced products and seamless coverage for property protection.

Access Control: Real-time management for single or multiple entry points across dispersed locations.

Video Surveillance: Comprehensive range of products, systems, and hosted video solutions.

This enhanced service offered by Signature Security would represent a comprehensive and cost-efficient solution for maintaining and servicing alarm systems, CCTV, and access control systems. It emphasizes the importance of quick and effective support, tailored solutions, and leveraging extensive industry experience to meet the diverse needs of businesses. The offer aims to provide peace of mind and the assurance that security systems are always in top condition and compliant with relevant standards.